About CRU

Frequently Asked Questions

  • What is the Conflict Resolution Unit (CRU)?

    CRU is a specialized service that provides support for mediation of land use and natural resource management conflicts.

  • Why KADIN? 

    As stated in Law no. 1/1987 in KADIN’s founding legislation, KADIN’s primary role is to serve as a vehicle for development, communication, consultation, facilitation, and advocacy for Indonesian entrepreneurs to promote stronger Indonesian business competitiveness. 

    • KADIN is fully committed to promote the interests of Indonesian businesses as national economic actors, including state-owned enterprises, cooperatives, and private sector businesses, as mandated in Article 33 of the 1945 constitution.
    • KADIN enables Indonesian businesses to fully and effectively participate in the national development agenda by creating and developing a positive economic environment.


  • Who is the CRU?

    The CRU consists of a dedicated team providing support for conflict resolution efforts in Indonesia, who receives guidance from a Steering Committee and a Technical Advisory Committee consisting of representatives from government, business, civil society organizations, and academia. 

  • How does the CRU add value to efforts to resolve land use and natural resource management conflicts? 

    Despite the significant number of land use and natural resource conflicts in Indonesia, there is as yet little understanding and practical use of effective mediation. 

    The CRU was a result of KADIN’s commitment to sustainable business practices. 

    The CRU is viewed as a catalyst organization – to raise awareness, build capacity, and provide a platform for professional mediators services. The CRU will also provide for ongoing monitoring and evaluation of mediation, to improve the quality of these services, and maintain the highest standards of best practice. This is with an end objective that parties involved in conflicts will have enough capacity, understanding, and resources to conduct successful mediation. 


  • What is the CRU’s vision? 

    To become the leading independent mediation service in Indonesia that provides effective support for resolution of land-use and natural resource management conflicts.  

  • What does the CRU do?

    The CRU provides a range of support services for mediation processes to ensure that they are done according to best practice. The CRU is developing a national referral system that includes a database of mediators, through which parties in conflict can refer their cases and select neutral and skilled mediators accepted by all parties.

    The CRU works to raise awareness about mediation best-practices, and supports training and capacity building for mediators, company managers, Non-Government Organizations (NGOs), local communities, governments, and the public. 

    The CRU conduct studies related to land use and natural resource conflicts, to provide greater information and insight necessary for the resolution of these conflicts in Indonesia. For example, together with Daemeter, the CRU has completed urrently a study on the costs of conflicts. 


  • What was the focus of the CRU during its first year of operations?

    The CRU began its work in early 2016. The CRU’s initial focus has been on developing the essential systems, procedures, and infrastructure necessary to carry out its future activities.

    The CRU designed and created a national referral system embedded in a user-friendly website where parties of conflicts can search a database of neutral and capable mediators who can assist them during mediation processes.

    During the first year, the CRU has completed a study on the cost of conflict.

    The CRU also worked to identify pilot project sites where it could provide direct support, and monitor and evaluate the mediation of a referred conflict. The CRU worked closely with a neutral and capable mediator selected by all parties to the conflict. The CRU will ensure that the mediation process follows best practice, regardless of the length and complexity of the mediation.


  • Which land conflicts will the CRU work on?

    The CRU will conduct pre-assessments of all conflicts referred to it, to analyze which conflicts are suitable for and can be resolved through mediation. CRU’s initial focus will be on land conflicts in the forest area and within the oil palm sector.

  • At what locations will the CRU conduct its activities?

    The CRU does not have a pre-defined set of locations for its activities. The CRU will conduct its activities based on the location of the cases referred.

  • Will the CRU only provide services to the private sector (i.e., KADIN members)?

    No. The CRU is an independent service provider, offering its services to all parties in conflict.  Any stakeholder representatives can refer their conflicts to the CRU and can access its services. The CRU will maintain professionalism and neutrality in all of its practices.

  • How will the CRU work with other stakeholders who are also working on conflict resolution and mediation efforts?

    The CRU will actively coordinate with governments, NGOs, and other stakeholders to ensure integration and overall support for mediation efforts in Indonesia. For example, the CRU will work together with the Directorate for Land Conflict Management and Customary Forests as well as national and regional NGOs, such as the Impartial Mediators Network.

    Stakeholder representatives from governments, the private sector, NGOs, and from academic institutions will also sit on the CRU Steering Committee and the Technical Advisory Committee, to ensure the CRU’s neutrality, to maintain high quality services, respect for and the inclusion of all concerned stakeholders.

  • What is the current institutional arrangement for the CRU?

    The CRU is the initiative of KADIN, hosted by the Indonesia Business Council for Sustainable Development (IBCSD), and funded by United Kingdom Climate Change Unit (UKCCU).

  • What is the CRU governance structure?

    The CRU is being reviewed and guided by a Steering Committee and a Technical Advisory Committee.

  • Why is CRU positioned within the UKCCU FLAG (Forestry, Land use and Governance) program?

    While it was initiated by KADIN, the CRU is an independent entity that has received a grant from the UKCCU. The grant for the CRU is administered by the IBCSD, which is the outcome of a joint effort between KADIN and the World Business Council for Sustainable Development (WBCSD). CRU believes that conflict resolution should be an integral part of sustainable forest governance. 

  • How can conflict resolution initiatives contribute to reducing deforestation and global greenhouse gas emissions?

    Managing conflicts is an integral part of sustainable land and resource management, as these conflicts can hinder sustainable development and can lead to deforestation and resource degradation, because:

    • Fires have been used by both companies and communities in conflicts. It has also been reported that communities have few incentives to help efforts to contain fire within or near concession sites when they are in conflict with companies.
    • Conflicts lower communities’ and companies’ incentives to manage their land and resources more sustainably, as these conflicts create distrust within and among stakeholders in conflict. For example, communities may feel less incentive to maintain their standing forests since there are fears that other parties will cut down the trees. Companies may also be discouraged to sustainably manage their concession areas since they fear that other parties will not respect their site boundaries and steal or destroy their resources.
    • Conflicts have a negative impact on communities’ livelihoods. In some cases, farms or community forests have been destroyed during conflict, leaving communities with little alternative but to open primary or secondary forests.  
    • Land conflicts can also hinder projects promoting sustainable land management, as land conflicts can lead to violence, making access to the area dangerous. In these cases, it will also be difficult to gain the support and commitment of all stakeholders to support the project. In the case of reforestation or reduction of deforestation projects, for instance, the land conflict in the project area decreases the likelihood of successful project implementation, since all land users (and parties to the conflict) may not commit to protecting the forests.


  • What are the benefits from the presence of the CRU for communities?

    As there are significant numbers of land-use and natural resource management conflicts in Indonesia, there is a need for a more effective conflict resolution process to improve communities’ welfare, to ensure business certainty for the private sector, and to protect the environment. The CRU aims to provide support for mediation services and processes that will help resolve land-use and natural resource management conflicts, and will ensure communities’ access to natural resources and decrease potential social conflicts in Indonesia.

  • How important is the CRU for Indonesia?

    The presence of the CRU as an independent unit promoting mediation as an effective mechanism in resolution of land use and natural resource management conflicts will improve efforts to resolve land use and natural resource management conflicts in Indonesia.

    The CRU is expected to become a Center of Excellence for mediation process best practices in managing and resolving land use and natural resource management conflicts.  


  • How does the CRU conduct mediation process?

    The CRU does not directly mediate a case, but facilitates access to experienced mediator chosen and approved by the parties involved in a conflict.

    The CRU involvement is in form of assistance to any parties and mediators who require information, services, or any other related resources to support mediation processes. CRU will also monitor the mediation process to ensure that it is conducted according to best practices.


  • What are examples of land conflicts in Indonesia that have been monitored by the CRU?

    Currently, the CRU is in the process of identifying and selecting cases for pilot projects that will be conducted in 2017.

  • Is it possible for the communities to contribute to the mediation process?

    The CRU will ensure participation of all related parties, including communities, in the mediation processes that are supported and assisted by the CRU.

    Communities can also participate in workshops and trainings on mediation and conflict resolution organized by the CRU.


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