Effective grievance mechanism

CRU Indonesia assists in designing and implementing effective, transparent, and responsive grievance mechanisms. An effective grievance system allows for the safe reporting of complaints, is accessible to all relevant parties, and ensures appropriate follow-up. We conduct a needs assessment and analysis of your organization’s specific challenges, develop fair and transparent complaint handling procedures, and provide training to internal teams to ensure they have the capacity to handle grievances sensitively and professionally. This builds trust with stakeholders and creates an environment that fosters constructive problem-solving.

Scope of service:

• Review the existing grievance mechanism.
• Development of a grievance system that is secure, easily accessible to every stakeholder and actionable.
• Effective grievance handling communication strategies.
• Monitoring the complaint handling response of the developed system

Duration: 1-6 Month